Medical Assistance Support for Employees Away from Home
Employers with traveling, project-based or internationally assigned staff can face medical situations where the practical challenge is not simply finding a hospital. Someone must connect the employee, provider, internal HR or risk contact, insurer or benefits administrator and, when necessary, the travel or transport pathway.
Pak-Assist can coordinate Medical Assistance and Case Management and practical support within a defined employer or assistance-partner authorization model.
Situations That May Need Coordination
- Finding and contacting an appropriate provider
- Hospital admission and payer liaison
- Home Care or Telehealth for suitable non-emergency follow-up
- Travel and Family Support during an extended medical case
- Medical Evacuation or Repatriation when a medically assessed transfer is required
Protect Privacy and Define the Employer Role
Employee medical information should only be shared with authorized recipients and for the agreed purpose. The employer should define who can open a case, what information it is permitted to receive and where insurer or assistance-company approval is required.