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Contact Pak-Assist

Reach the Coordination Team

For a new or active case, share the location, requested assistance, urgency and the best callback details. For life-threatening emergencies, contact the appropriate local emergency service first.

Starting a Case

Send the Information Needed for a Fast Initial Assessment

Keep the first message concise. The team can confirm the appropriate secure channel for medical records after the request is opened.

Include These Details

  • Patient or traveler location
  • Requested assistance and urgency
  • Short summary of the situation
  • Commissioning organization where applicable
  • Best callback number and contact person
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